FREQUENTLY ASKED QUESTIONS
Every designs are different for our Batik Digital Phone Grip. We can create close to the designs you see but it might differ by 20%. However, our cute characters Digital Phone Grip are the same as what you see in the picture.
Creating an account with us would enable you to track your orders and view records of past orders made with us. Registration can be made before shopping or upon checking out at the shopping cart page. Alternatively, you may also opt to checkout as a guest for greater convenience. Kindly note that by checking out as guest, your information will not be retained for future purchases.
We'll email you the e-receipt upon completion of purchase.
We ship globally by post and the shipping fees are reflected upon checkout for you to choose.
Please send us an email to [email protected] on the logo or designs that you would like to personalised on the Phone Grip.
We'll re-stock the items that are out of stocks based on Demand.
All sales are strictly final - kindly check through your cart before checking out and making payment.
MochiMono does not accept returns or offer refunds of standard merchandise (i.e. non-customised/personalised) that do not fall under “Defective or Incorrect Item Received”. All customised/personalised and non-customised/non-personalised orders are strictly non-exchangeable, non-returnable and non-refundable. Please review your order carefully before confirming.
Please email us at [email protected] for further quetion.